2. When Refunds May Be Approved

Refunds may be issued under the following conditions:

 A. Service Not Rendered

If payment was made but the shipment was not processed, scheduled, or dispatched due to our internal operational error, a full refund may be issued.

 B. Duplicate Payment

If a customer makes multiple payments for the same shipment, the excess payment will be refunded after verification.

 C. Cancellation Before Processing

If a shipment is cancelled before cargo pickup, documentation processing, or customs filing, a refund may be granted minus administrative, banking, or documentation fees.

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3. Non-Refundable Situations

Refunds will NOT be granted in the following cases:
• Customs delays, inspections, or seizures
• Import/export license issues
• Incorrect documentation provided by the customer
• Prohibited or restricted goods
• Government regulations or policy changes
• Delays caused by airlines, shipping lines, ports, or third-party carriers
• Force majeure events (weather, strikes, war, pandemics, natural disasters)
• Refusal of goods by receiver

All customs duties, taxes, and government charges are non-refundable once processed.

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4. Lost or Damaged International Shipments

For international cargo:
• Claims must be submitted within 5–7 days of delivery.
• Customers must provide:
• Photos of damage
• Commercial invoice
• Packing list
• Tracking/reference number

Compensation is subject to:
• Declared shipment value
• Insurance coverage selected at booking
• International carrier liability limits

If insurance was not purchased, compensation is limited to the standard international carrier liability rules.

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5. Customs & Cross-Border Responsibility

Customers are responsible for:
• Providing accurate commercial invoices
• Declaring correct shipment value
• Ensuring goods comply with destination country laws

We are not responsible for confiscation, penalties, or fines caused by misdeclaration or prohibited goods.

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6. Refund Processing Timeline

Approved refunds will be processed within 7–14 business days.

Refunds will be made to the original payment method. Processing times may vary depending on banks or payme