1. Overview

At Alpha Trans Logistics we prioritize the safety, security, and timely delivery of every shipment entrusted to us. This Shipment Insurance Policy outlines the terms and conditions governing insurance coverage for domestic and international consignments handled by our company.

2. Mandatory Insurance Coverage

All shipments processed through our logistics network are subject to mandatory insurance coverage. This coverage is designed to protect against:
• Loss during transit
• Accidental damage
• Theft
• Natural disasters
• Customs-related risks
• Unforeseen transit disruptions

Insurance coverage ensures financial protection for both the sender and the recipient.

3. Insurance Fee Structure
• The insurance fee is calculated based on the declared value, nature of goods, destination, and shipping method.
• Insurance fees must be paid prior to customs clearance or final delivery.
• The fee serves as a shipment protection guarantee.

4. Refundable Insurance Deposit (If Applicable)

In certain international shipments, a refundable insurance security deposit may be required by customs authorities or regulatory agencies.
• This deposit is fully refundable upon successful delivery confirmation.
• Refund processing begins immediately after delivery confirmation.
• Standard refund processing time is 24–72 business hours, depending on the payment method and financial institution.

5. Claims Process

In the unlikely event of loss or damage:
1. Claims must be submitted within 48 hours of delivery.
2. Supporting documentation (photos, invoice, proof of value) must be provided.
3. Claims are assessed within 5–10 business days.
4. Approved claims are compensated according to the declared value and policy terms.

6. Exclusions

Insurance does not cover:
• Improperly packaged goods
• Prohibited or restricted items
• Undeclared high-value items
• Loss due to inaccurate shipping information provided by the customer
• Force majeure events beyond insurable coverage limits

7. Compliance & Regulatory Requirements

Customers are responsible for ensuring shipments comply with:
• Destination country import regulations
• Customs documentation requirements
• Proper declaration of goods and value

Failure to comply may result in delays, penalties, or non-refundable charges imposed by authorities.

8. Policy Amendments

Alpha Trans Logistics reserves the right to update or amend this policy at any time without prior notice. The latest version will always be available on our website.